Shipping & Delivery
We are thrilled you have found a piece you love from our collection. Below, you will find all the necessary details regarding our shipping policies and procedures. Our goal is to ensure your new treasure arrives safely and securely at your destination.
Processing Time
All orders are processed within 1 to 3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays. You will receive a shipping confirmation email with a tracking number once your order has been dispatched from our warehouse.
Shipping Destinations & Carriers
We currently offer international shipping to a wide range of countries. Your order will be shipped via trusted global carriers such as DHL, FedEx, or UPS, ensuring reliable and trackable delivery.
Shipping Costs & Delivery Times
Shipping costs and estimated delivery times vary depending on the destination and the selected shipping method. These details will be calculated and displayed at checkout before you complete your purchase.
- Standard Shipping: Typically takes 5-10 business days.
- Express Shipping: Typically takes 3-7 business days.
Please note that these timeframes are estimates and do not include order processing time. Delivery times may be affected by factors beyond our control, such as customs clearance procedures or unforeseen carrier delays.
Order Tracking
Once your order is shipped, you will receive a confirmation email containing your tracking number and a link to monitor your package’s journey. You can also log into your account on our website to view the status of your order.
Customs & Import Duties
For orders shipped internationally, please be aware that your country may impose customs fees, import duties, or taxes. These charges are the responsibility of the recipient and are not included in the product price or shipping cost. We recommend contacting your local customs office for more information.
Shipping Address
Please ensure your shipping address is entered correctly during checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you need to change your shipping address, please contact us immediately. However, we cannot guarantee changes can be made once an order has entered the processing stage.
Damaged or Lost Packages
If your package arrives damaged, please refuse the delivery and contact us immediately. For lost packages, please allow for the full estimated delivery time to pass before contacting us. We will gladly assist you in initiating a trace with the shipping carrier.
Returns & Exchanges
We want you to be completely satisfied with your purchase. For detailed information on our return and exchange process, please visit our Returns & Exchanges page.
Questions?
If you have any questions about shipping that were not answered here, please reach out to us for assistance. We are always happy to help.