Our Policy
We want you to love your braceletbraceletmen.com piece as much as we do. If you are not completely satisfied with your purchase, you may return eligible items within 30 days of receiving your order for a full refund to your original payment method. Please note, this policy applies to full-price items only.
Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with original tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Items marked as final sale
- Items purchased from third-party retailers. These must be returned in accordance with their respective return policies.
Sale Items
Only full-price items may be returned. Sale items, including those purchased during promotional events, are considered final sale and cannot be returned.
Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item for a different size or color, we recommend returning the original item for a refund and placing a new order for the desired item.
Return Process
To initiate a return, please visit our online Return Portal. You will be guided through the necessary steps and provided with a return shipping label. Items returned without prior authorization cannot be accepted.
Shipping Costs for Returns
The cost of return shipping will be deducted from your refund. For returns due to our error, we will cover the return shipping costs.
Refund Processing
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be automatically processed to your original payment method. Please note that your bank or credit card company may require additional time to process and post the refund.
Late or Missing Refunds
If you haven’t received your refund after our notification of approval, please first check your bank account again. Then contact your credit card company or bank, as there is often a processing delay before a refund is posted. If you have completed these steps and still have not received your refund, please contact us for further assistance.
Return Shipping
You are responsible for the cost of return shipping unless the return is a result of our error. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Questions
If you have any questions about how to return your item, please get in touch.